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Frequently Asked Questions
You can fill out our contact form, email us, or call our office with a brief description of your project, photos if available, and your preferred timeframe. We’ll then arrange a follow-up call or site visit.
It helps to have an approximate budget, any inspiration images, basic measurements, and a short list of must-have features. This lets us give you more accurate advice from the first conversation.
Yes. After the initial enquiry, we usually schedule an on-site consultation to inspect your home, discuss ideas in person and identify any structural or access issues before quoting.
Use the Contact Us form to tell us about your existing bathroom, the changes you’d like, and any preferred tiles or fixtures. We’ll reply with next steps and organise a suitable time to meet.
Absolutely. Many clients start with a phone call to talk through layout issues, storage needs and appliance plans. From there we can book a site visit and prepare a tailored proposal.
You can mention all spaces you’d like to update in one enquiry. We often renovate laundries at the same time as kitchens or bathrooms to keep costs and disruption down.
When you contact us, please include your building type and any strata requirements you’re aware of. We’ll guide you on approvals, timing and access when we respond.
We aim to respond to all enquiries within one business day. During busy periods, it may take slightly longer, but we’ll always let you know when to expect a follow-up.
We understand many clients work standard hours, so we offer limited after-hours appointments by arrangement. Let us know your availability in your message and we’ll do our best to accommodate.
You’re welcome to contact us for both small updates and full renovations. We take on projects where we can add real value, whether that’s a simple refresh or a complete redesign.